Zoho Desk Review

Zoho Desk is a little unique compared to the other help desk software programs in that, it can be used as a fully functional ticketing system or as a real time call center.

Although it doesn’t include extra features like some of the other options, it still provides all of the necessities of a customer service/ticketing/help desk system.

With it’s robust reporting capabilities, you can track all requests, tickets, and open customer service items to make sure nothing falls through the cracks.

With the help desk module, you can track the productivity of the call center with time reports, conversions and more.

Features & Review

  • Multichannel ticketing system via email, social media, live chat, telephone, and/or web form.
  • Call Center Software
  • Help Desk Essentials – help desk automations, customer happiness ratings
  • Company-wide collaboration
  • Customizable reporting and insights
  • Agent Productivity
  • Knowledge Base
  • Priority SLA’s

Screen Shots

System Requirements

  • Windows Vista SP2
  • Windows 7 Sp1
  • Windows 8, 8.1
  • Windows Server 2008 – 2012
  • Windows XP is not supported


Free Plan:

  • 100% Free for up to 3 agents

Professional Plan:

  • $12/agent/month
  • Everything in Free + more

Enterprise Plan:

  • $25/agent/month
  • Everything in Professional + more

Official Website & Download Links

See our complete list of the Best Help Desk Software Here!

Editors Rating

Editors Rating
  • Overall Score
Total Score

About the Author

Denise is one of our Staff Writers that has transitioned from the Corporate IT Consulting World into publishing. She enjoys writing about her Experiences with Software and Tools that she has used and help implement in Real-world Scenarios and Business. She has a Master in Organization Development from Seattle University.