Reviews

HappyFox Review

Aimed more towards small businesses, HappyFox is a cloud-based help desk and customer support software with a simp;e and straight forward ticketing system.

The software can initiate tickets in a variety of ways. They can be created directly from the system, via email or through social media mentions.

These processes are automated through different easy-to-use tools that come with the platform.

HappyFox works just like any other help desk ticketing system but without all of the extra “fluff” that small businesses don’t require.

Features & Review

  • Email Ticketing – email conversion into tickets
  • Ticket Merging and Escalation
  • Knowledge Base
  • Community Forums
  • Help Desk reporting and Automation
  • Self Service Portal
  • SLA Management
  • Help Desk Customization and Ticket features
  • Social media integration with Facebook
  • Supports voice, email, chat, social media, and mobile channels
  • Asset and Task Management
  • Over 35 supported languages

Screen Shots

System Requirements

  • iOS, Android, and Windows mobile device compatible

Pricing

All plans can be paid annually or monthly.

Mighty Plan:

  • $29/agent/month
  • Import contacts, Canned Actions, Agent Collusion, Round Robin Assignment, SLA Management, Contact groups, Automatic Time Tracker, ticket templates and more
  • 50 GB Storage

Fantastic Plan – best value:

  • $49/month/agent
  • Everything in Mighty Plan + Satisfaction surveys, SLA breach notification, Custom ticket queues and more
  • 200 GB Storage

Enterprise Plan:

  • $69/agent/month
  • Everything in Fantastic plan + Proactive Agent Collision, Task Management, Asset Management, Scheduled Tickets, Lite Users, Sentiment Analysis and more
  • 500 GB Storage

Enterprise Plus Plan:

  • $89/month/agent
  • Everything in Enterprise Plan + Agent Scripting and much more
  • 1024 GB Storage

Official Website & Download Links

https://www.happyfox.com/help-desk-price/

See our complete list of the Best Help Desk Software Here!

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HappyFox Review
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About the Author

Denise Porter

Denise is one of our Staff Writers that has transitioned from the Corporate IT Consulting World into publishing. She enjoys writing about her Experiences with Software and Tools that she has used and help implement in Real-world Scenarios and Business. She has a Master in Organization Development from Seattle University.

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