ManageEngine Service Desk Plus Review

ManageEngine Service Desk Plus is designed for organizations that need a more in depth ticketing system as well as project management and contract management. It is a great all-in-one solution designed to establish process automation and support end users.

ManageEngine Service Desk Plus is a help desk management platform that includes applications for project management, contract management and ITIL (information technology infrastructure library).

With ManageEngine Service Desk Plus you can dispatch tickets, assign and automate them, and create ticket flows.

One other things that makes this software unique is its codeless customizations. Users can configure the software according to the needs of their organization without spending too much time or money on programming.

Features & Review

  • Enterprise Service Desk and Incident Management – manage the complete life cycle of tickets, automate ticket workflows
  • Automatic ticket dispatch
  • User Surveys and help desk reports
  • Mobile help desk
  • Classify, analyze and close problems
  • IT Project Management – Create projects, manage resources, and track progress
  • Contract Management
  • Purchase Order Management
  • Asset Management – Software, License, PO and IT assets
  • CMDB
  • Deploy on Cloud or on Premises

Screen Shots

System Requirements

  • Windows 7, Windows Vista, Windows XP, Linux, Web browser (OS agnostic), Windows 2000, Windows 8


Pricing is not readily available on their website, but you can request a quote here.

Estimated pricing ranges anywhere from $495 to $2,000+ per year. These numbers vary based on technicians and users.

Official Website & Download Links

See our complete list of the Best Help Desk Software Here!

Editors Rating

Editors Rating
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Total Score

About the Author

Denise is one of our Staff Writers that has transitioned from the Corporate IT Consulting World into publishing. She enjoys writing about her Experiences with Software and Tools that she has used and help implement in Real-world Scenarios and Business. She has a Master in Organization Development from Seattle University.