Jira Service Desk Review

Jira Service Desk is a full service desk “suite” designed with the IT service and customer service organization in mind.

Employees and customers can use the “self-serve” portal to open and track tickets, access the knowledge base and keep track of questions and incident responses.

The service desk reporting features dashboards that provide metrics and track real-time activity.

Jira Service Desk is an Atlassian product and was developed on the Jira platform which integrates and works seamlessly with Jira Software.

Features & Review

  • Robust Self Service Customer Portal where tickets can be created and tracked
  • Automation of recurring tasks and tickets
  • Real time updates and collaboration
  • ITIL templates
  • Knowledge base
  • Atlassian Marketplace compatible
  • JIRA Software integration

Screen Shots

System Requirements

  • Microsoft Windows
  • Linux / Solaris
  • Mac OS X
  • Amazon Web Services (AWS)
  • Microsoft Azure

Desktop Browsers:

  • Chrome (latest stable version)
  • Internet Explorer 11
  • Microsoft Edge
  • Mozilla Firefox (latest stable version)
  • Safari on Mac OS X only (latest stable version)

Mobile browsers:

  • Chrome (latest stable version)
  • Safari on iOS only (latest stable version)
  • Android 4.0 (Ice Cream Sandwich)


7 Day FREE trial available!

Cloud Pricing is based on number of users and is billed on a monthly basis:

  • 3 Users for $10/month
  • 10 users for $200/month
  • 50 users for $825/month
  • 100 users for $1,575/month
  • Visit their site here for more pricing quotes

Self-managed pricing is based on Servers and Data Centers:

  • One Server – $16,500 one-time payment/50 agents
  • One Server – $56,900 one-time payment/251+ agents
  • Data Center – $12,000 per year/50 agents
  • Visit their site here for more pricing quotes

Official Website & Download Links

See our complete list of the Best Help Desk Software Here!

Editors Rating

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About the Author

Denise is one of our Staff Writers that has transitioned from the Corporate IT Consulting World into publishing. She enjoys writing about her Experiences with Software and Tools that she has used and help implement in Real-world Scenarios and Business. She has a Master in Organization Development from Seattle University.