Cayzu Review

With Cayzu, everything is managed from one easy to use cloud-based portal. This software is both a help desk as well as a customer support platform.

They have a well thought out, easy to use, and feature rich ticketing system where requests can be submitted via multiple channels including; e-mail, phone, social media, mobile or the online portal.

Tickets can also have custom fields, tags, to-do’s, attachments and more.

Furthermore, Cayzu is supported globally and can integrate with many different products and apps.

Features & Review

  • Fast and easy setup, even for non IT professionals
  • Email Integration including signatures, forwarding and multiple emails
  • Custom branding, mapping and domain mapping
  • Full Service, Smart Ticketing System including time tracking against tickets, customizable ticket fields, to-do’s, tags, Group ticket assignments, and more.
  • Automated rules and workflows
  • Full Service Help Desk API
  • SLA’s
  • Auto assign and reply
  • Asset Management
  • Active Directory Integration
  • Storage for large attachments
  • Lots of Apps and Integrations available
  • Affordable pricing

Screen Shots

System Requirements

Any major browser.


Free Trial Available!

Pricing is not readily available but they offer the option to pay annually and receive a discount.

Estimated pricing for 50 agents ranges from $4/agent/month to $9.38/agent/month making this a more affordable solution that is still feature rich.

Official Website & Download Links

See our complete list of the Best Help Desk Software Here!

Editors Rating

Editors Rating
  • Overall Score
Total Score

About the Author

Denise is one of our Staff Writers that has transitioned from the Corporate IT Consulting World into publishing. She enjoys writing about her Experiences with Software and Tools that she has used and help implement in Real-world Scenarios and Business. She has a Master in Organization Development from Seattle University.