With Cayzu, everything is managed from one easy to use cloud-based portal. This software is both a help desk as well as a customer support platform.
They have a well thought out, easy to use, and feature rich ticketing system where requests can be submitted via multiple channels including; e-mail, phone, social media, mobile or the online portal.
Tickets can also have custom fields, tags, to-do’s, attachments and more.
Furthermore, Cayzu is supported globally and can integrate with many different products and apps.
Features & Review
- Fast and easy setup, even for non IT professionals
- Email Integration including signatures, forwarding and multiple emails
- Custom branding, mapping and domain mapping
- Full Service, Smart Ticketing System including time tracking against tickets, customizable ticket fields, to-do’s, tags, Group ticket assignments, and more.
- Automated rules and workflows
- Full Service Help Desk API
- Auto assign and reply
- Asset Management
- Active Directory Integration
- Storage for large attachments
- Lots of Apps and Integrations available
- Affordable pricing
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Free Trial Available!
Pricing is not readily available but they offer the option to pay annually and receive a discount.
Estimated pricing for 50 agents ranges from $4/agent/month to $9.38/agent/month making this a more affordable solution that is still feature rich.
Official Website & Download Links
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