Jira Service Desk is a full service desk “suite” designed with the IT service and customer service organization in mind.
Employees and customers can use the “self-serve” portal to open and track tickets, access the knowledge base and keep track of questions and incident responses.
The service desk reporting features dashboards that provide metrics and track real-time activity.
Jira Service Desk is an Atlassian product and was developed on the Jira platform which integrates and works seamlessly with Jira Software.
Features & Review
- Robust Self Service Customer Portal where tickets can be created and tracked
- Automation of recurring tasks and tickets
- Real time updates and collaboration
- ITIL templates
- Knowledge base
- Atlassian Marketplace compatible
- JIRA Software integration
Screen Shots
System Requirements
- Microsoft Windows
- Linux / Solaris
- Mac OS X
- Amazon Web Services (AWS)
- Microsoft Azure
Desktop Browsers:
- Chrome (latest stable version)
- Internet Explorer 11
- Microsoft Edge
- Mozilla Firefox (latest stable version)
- Safari on Mac OS X only (latest stable version)
Mobile browsers:
- Chrome (latest stable version)
- Safari on iOS only (latest stable version)
- Android 4.0 (Ice Cream Sandwich)
Pricing
7 Day FREE trial available!
Cloud Pricing is based on number of users and is billed on a monthly basis:
- 3 Users for $10/month
- 10 users for $200/month
- 50 users for $825/month
- 100 users for $1,575/month
- Visit their site here for more pricing quotes
Self-managed pricing is based on Servers and Data Centers:
- One Server – $16,500 one-time payment/50 agents
- One Server – $56,900 one-time payment/251+ agents
- Data Center – $12,000 per year/50 agents
- Visit their site here for more pricing quotes
Official Website & Download Links
https://www.atlassian.com/software/jira/service-desk/pricing
See our complete list of the Best Help Desk Software Here!
